Frequently Asked Questions
About the experience
Monopoly Lifesized is an on-your-feet, immersive edition of the world's favourite board game.
Each 75-minute game is played on a 15m x 15m board, featuring 8 Properties, 2 Utility Companies, 2 Train Stations, Jail, Free Parking, Go, and Just Visiting. Each board can host between 8 and 24 people split into 4 teams, all playing against each other. Each team will have their own personal Monopoly token –, Scottie Dog, Boot, Racing Car, etc. – leading them around the game, taking scores, and giving hints where required. Each property square will have a full-sized location specific room behind it that players enter to participate in a challenge to ‘acquire’ that particular property. The challenges will be a mixture of physical and mental puzzles and games that will test players’ skills and lateral thinking, and will be themed appropriately for the square, featuring either some historical or current day relationship with that part of London.
There are 4 exciting Monopoly Lifesized boards to choose from when you book your tickets. The gameplay on each board works in exactly the same way (no extra rules to learn!) but the themes and challenges differ giving you the chance to come back and compete again.
The Classic Board and its challenges serve as an homage to Monopoly and the history of the properties available to purchase. Perhaps you’ll get an opportunity to ring the bells on Whitechapel Road, solve a newspaper crossword on Fleet Street, or crack the enigma codes in Whitehall? With recognisable motifs such as property deed cards acting as the entrances to the challenge rooms and houses and hotels donning the walls, the classic board offers the closest experience to stepping onto the Monopoly board itself.
Take to the streets of modern day London and get a whistle stop tour of all that this wonderful city has to offer! If you roll right, you’ll get the chance to dance the night away on the Strand, perform in the orchestra of a musical at the theatre on Tottenham Court Road, or even get to grips with the teddies at the toy shop on Regents Street. Shadows cast from street lighting and neon signs across an unmistakable skyline, the City Board will give you an exhilarating night time adventure while you snap up some of London’s most iconic city streets.
Know someone who always has to be the banker? Fairly sure they’re slipping themselves the odd M50 here and there? Maybe it’s time to bring them to the Vault Board to see how Mr Monopoly does it. See behind the scenes of Mr Monopoly’s bank and get a taste of the finer things in life. You may not always be on the receiving end – perhaps you’re working in the Monopoly Starred Kitchen in Bow Street, or trying to talk your way into First Class at Waterloo – but sometimes you’ll be bidding for art from the auction house on Bond Street, or winning big at the casinos of Coventry Street. Gold trim, marble floors, and wood paneling, playing the Vaults will allow you to embrace the higher end of Monopoly life.
Monopoly Lifesized (Classic, City and Vault boards) is suitable for anyone aged 9 and over. If someone in your team is under 9, we suggest playing on the family friendly Junior Board.
Members of the Front of House team will be on hand to welcome you at the doors of Monopoly Lifesized before the start of the game you’ve booked for. Please note that you may be asked to wait outside the building until shortly before the game starts. The main foyer will be open for a limited time before every game, so you should aim to arrive at the venue at least 15 minutes before the start of your allotted game time. Our bar area will be open if you would like to arrive earlier and enjoy a bite to eat and something to drink.
Our friendly team will guide you to the correct entrances. Please have your e-ticket ready to show us on your phone or bring a print out with you if you don’t have access to a smart phone.
We will also check everyone’s temperature as you queue through the foyer. If any audience members have a temperature of 37.5⁰C or above, we’ll ask you to wait for 15 minutes before rechecking your temperature. If your second temperature reading is 37.5⁰C or above we will not be able to admit you or your group into the experience and you will be offered an exchange on tickets where possible
There will be markings on the floor to ensure you’re able to stand socially distanced from others.
Yes. We have The Top Hat operating during open hours. Further information about this will be revealed very soon.
In the meantime, drinks packages are available when booking so be sure to check out what’s on offer when you’re selecting your tickets.
Please note only selected drinks can be taken from the bar into the game area.
Yes! When you book tickets online you'll be offered a variety of drinks packages saving you up to 15% on the on-the-day pricing.
Yes, a range of merchandise, including souvenir photographs, will be available to purchase at the venue.
Yes, you will be able to use the toilet. Our facilities may look a little different to allow audience members to maintain social distance.
Toilets will be cleaned throughout the day, before, during and after games.
Monopoly Lifesized is a physical game requiring you to participate in moving around the board and completing escape room style challenges. The games (including the escape rooms) are all wheelchair accessible.
We ask all our gamers to book to team only with people in their household or support bubble. So if you live with your friends and family members, or have formed a support bubble with them, then the answer is yes. Otherwise, we ask you to book to sit separately from them and keep a 1 metre distance from them while at the venue.
Monopoly Lifesized can be played by individuals, couples or even bigger teams. Everyone is welcome and will have the same incredible, action packed experience.
A normal playing team for a game is up to 6 people so if you book less than 6 tickets you might be joined by other players to make up a full team. Where these players are not a member of your household, social distancing measures will be maintained until the government advice changes.
Monopoly Lifesized is an on-your-feet attraction so you should wear clothes you feel comfortable moving around in.
Following the award presentation, you’ll be asked to remain in your team until a member of the game team lets you know you can leave. This is to ensure a safe, staggered exit from the building. Our bar and restaurant area will be open with special discounts in place for players.
Ticket prices range from £25.00 to £27.50 for Junior Board and from £53.00 to £73.00 per person on Classic, City and Vault Boards, depending on the date and time of day you book for.
All prices are subject to change depending on availability so book well in advance to ensure you secure the best price.
Our cheaper tickets, starting from £53 (adult boards) and £25 (junior board), are generally available Monday - Thursday.
A General Admission ticket is a non-transferable, non-refundable* booking for a specific game time and date. We welcome individuals, couples and all other group sizes - everyone will still get the same fantastic experience! If you don't have a group of 6 in your booking you might be teamed up with other friendly people to make a competitive team.
A Flex Ticket allows you to exchange your ticket for a different game up to 7 days prior to your booking. Please contact Customer Services to request an exchange if you have a Flex Ticket.
A Full Board booking gives you and your party of 24 exclusive access to a game.
* If you purchase Refund Protection through TicketPlan, available at the end of your purchase, you can contact them to request a refund.
General Admission tickets purchased are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed. If this is the case, please track your order and make your request via the contact form and select My event has significantly changed, what are my options?
If you purchase TicketPlan Refund Protection at the end of your booking you will be able to apply for a refund per their terms and conditions.
If you purchase a Flex Ticket you will be entitled to an exchange up to 7 days before a game. Please contact the box office on 0115 896 0194 to request an exchange using a Flex Ticket.
Group bookings should be made by contacting our Box Office team at firstname.lastname@example.org or by calling 0115 896 0194. To confirm your booking, we’ll need to understand how many people are teams from one household or support bubble. We will also need the group organiser to be responsible for communicating to the full group regarding NHS Test and Trace, should this become necessary.
In order to minimise queuing and maintain social distancing, we are currently only offering e-tickets which you must book in advance of the game. You will receive your e-tickets via email after booking and you can print them at home or show them on a mobile device. If you experience any issues with your e-tickets, please let a member of our front of house team know when you arrive at the experience.
Carer tickets are available but limited to 4 on each board. Carers will participate in the game as part of the 24 players. Please contact 0115 896 0194 to book carer tickets.
If you start to develop symptoms of Coronavirus, you should seek assistance from the NHS 111 service, self-isolate and get tested as quickly as possible. If you then test positive, NHS Test and Trace will ask you where you have been recently and who you have seen. They will then get in touch with anyone you may have been in close contact with to advise them on what to do next.
If one of your fellow audience members tests positive for Coronavirus following attending a game, you may receive a call from NHS Test and Trace, asking you to get tested or self-isolate. We ask that you follow any advice they may give you.
You are advised not to attend in person if you, or another member of your household, develop any symptoms of Coronavirus in the 14 days prior to your visit. You will be offered a refund for any unusable tickets in your booking (where you let us know in advance that you cannot attend), giving you peace of mind when you book.
We’re constantly checking Government guidance and always have contingency plans in place if the guidelines change.
If Government social distancing guidance changes closer to the time of your visit and we are unable to proceed with the show you have booked for, please be assured that you will be offered a full refund on your tickets.
We have enhanced cleaning procedures in place to make sure everything is deep cleaned before anyone enters the building. The entire building will be cleaned throughout the day, and each game between every slot.
We have a socially distanced markers in place to help maintain appropriate safety measures. This will be reviewed on an ongoing basis in line with government guidance.
Tickets are only available in fixed groups, where from 1 to a maximum of 6 people are grouped together. Each group of tickets must only be booked by one household or support bubble and each group is distanced by 1m+ from other groups in the game. If your booking includes people from more than one household, each household will be teamed up separately.
If you are using the NHS Test and Trace app, you’ll be able to scan our venue QR code in our foyer whilst you wait to be admitted into the auditorium.
There are multiple hand sanitising stations throughout the building for your use. When you arrive we’ll ask you to sanitise your hands.
All staff and gamers over the age of 11 must wear a face covering at all times, including for the duration of the game, except when eating or drinking.
Unless you are exempt, please ensure you put on a face covering when approaching Monopoly Lifesized. If you’re exempt from wearing a face covering, please let one of our front of house team know when you arrive so they can make sure not to disturb you during your time at the venue.
Compulsory mask wearing will be regularly reviewed in line with Government guidance.